You know that feeling when everything should be running smoothly… but something in your IT just keeps getting in the way? 

Not a big dramatic failure.

Just a constant sense that your systems are slower, fussier, or more fragile than they used to be.

That’s usually a sign of technical debt. 

And now that Windows 10 has officially reached end of life, many businesses are discovering just how much of this hidden debt they’ve built up without realising it.

Technical debt is simply what happens when businesses delay upgrades or stick with outdated systems for “just a bit longer”. 

The problem is, the longer you leave it, the more it piles up. 

Eventually it starts to limit productivity, increase downtime, and open the door to security risks. 

A recent survey found that nine in ten businesses are dealing with Windows-related technical debt, and half have already experienced downtime because of it. 

Yet only 14% are planning to fix it soon.

Why the hesitation? 

For many, upgrading feels daunting. It takes time. It costs money. And there’s a fear of breaking something that still sort of works. 

Others worry about the disruption caused by moving older, bespoke applications to modern systems. 

Ironically, though, leaving everything as it is can be just as disruptive. Unsupported systems are more likely to fail, more vulnerable to attacks, and far harder to maintain.

The good news is that you don’t need to clear all your technical debt at once. 

The smart approach is to chip away at it gradually. 

Upgrade devices in phases, use specialist tools that move older apps safely to newer environments, and keep an eye on risks using automation. 

This spreads out the cost, reduces disruption, and builds a culture of continuous improvement.

By tackling technical debt bit by bit, you create a stronger, safer IT foundation. One that supports growth rather than getting in the way of it. 

And once that foundation is in place, your business is far better prepared to adopt new technologies, including AI, without tripping over outdated systems.

If your IT feels sluggish, unreliable, or harder to manage than it should, it might not be “just how things are”. It could be technical debt. 

We can help you unlock smoother operations and faster growth. Get in touch.

The post Is “technical debt” slowing your business growth? appeared first on The Red Penguin Group.

Have you ever wondered what your browser is doing in the background while you work?

Most people think of a browser as a simple window to the internet. But a new wave of AI browsers is changing that idea completely. 

These tools are clever, fast, and can automate tasks that used to take minutes, or even hours. 

And that sounds great… until you realise they might also be quietly collecting or sending data you’d never normally share.

New technology is wonderful. But we know how quickly something helpful can become something risky when it’s used in the wrong way. Or without the right safeguards. 

AI browsers are a perfect example of that.

AI browsers (such as Microsoft Edge with Copilot, OpenAI’s ChatGPT Atlas and others) are designed to boost productivity by doing more than displaying websites. They can read what’s on the page, summarise it for you, translate it, gather data, and even take actions automatically. 

But here’s the problem: They can also be tricked.

Researchers found that the default settings in many AI browsers prioritise a smooth user experience over strong security. In other words, the browser is designed to be helpful first and safe second.

And that’s where things get messy for businesses.

Because these browsers don’t just display your data. They often send what’s on your screen to a cloud-based AI system so it can understand, summarise, or interact with it. That might include sensitive emails, financial information, client details, internal documents, or anything else an employee happens to have open at the time.

If the AI assistant sees it, there’s a chance that data has already left your computer and been processed elsewhere.

This becomes even more concerning when you realise that some of these browsers can perform actions on their own. They can navigate websites during logged-in sessions, interact with content, and complete routine tasks. 

That’s brilliant for efficiency, but it also means they could be tricked by a malicious webpage and convinced to hand over information without the user even noticing.

The warning is clear: AI browsers can expose businesses to unnecessary risk if they’re not configured and used correctly.

So, what do you need to think about before rolling them out?

Start with the basics: Understand where the data goes. 

Many AI browsers don’t allow you to keep the AI processing local on the device. Instead, everything is sent to the provider’s cloud service. 

That means your cyber security and data protection policies need to cover this. Especially if you work with sensitive information, regulated data, or anything involving clients.

It’s also important to think about how staff will use these browsers day-to-day. 

Even if the browser itself meets your security standards, an employee could easily introduce new risks by doing something as simple as opening an AI sidebar while sensitive information is visible on another tab. 

The AI doesn’t know what’s private, it processes what it can see.

And then there’s the temptation issue. 

Because these tools can automate boring tasks, some employees might try to use them to get through mandatory training or compliance activities. It’s easy to forget that an automated click-through isn’t the same as a trained, security-aware human.

None of this means AI browsers are bad. Far from it. 

They’re powerful, exciting tools with real business benefits. But like any emerging technology, they need guard rails.

If you decide to allow AI browsers in your business, make sure your staff understand how they work. Help them see that anything open in their browser could potentially be sent to the AI service. 

Encourage them to avoid using AI functions while viewing highly sensitive data. And make sure your IT team can centrally manage security settings so that convenience never comes at the expense of safety.

We’re still in the early days of AI browsers. Their risks aren’t fully understood yet, and the default settings often favour convenience over protection. Use them responsibly, after proper risk assessments and training.Before you adopt an AI browser across your business, take the time to make sure you’re doing it securely. If you need help with that, get in touch.

The post Consider this before using AI browsers at work appeared first on The Red Penguin Group.

Ever feel like you’re racing to keep up with all the new tech out there? You’re not the only one. Businesses are spending more on software than ever before… and it’s in no small part due to “FOMO” – fear of missing out.

In fact, a recent report shows that 76% of businesses are bumping up their software budgets for next year, with many planning to increase their spend by 5 to 15%. 

Why? 

It’s simple: No business owner wants to feel like they’re falling behind while their competitors are jumping on the next big thing. So, businesses are investing in tools that they think will make them better, faster, and more secure.

Artificial intelligence (AI) is at the top of the list when it comes to the tech businesses want to invest in. This is because AI is making it easier to get stuff done; whether that’s automating routine tasks, crunching numbers, or even improving customer service.   

But on the flip side, AI is also putting new tricks up the sleeves of cyber criminals. Meaning that businesses are having to spend more on cyber security to keep their data safe.

The hardest part about buying software isn’t usually the actual purchase – it’s what comes after. Using new software takes planning, and everyone in the team needs to learn how to use it. If your team isn’t ready, even the best software won’t help you much.

This is why many businesses are also investing in training tools, such as learning management systems (LMS). This helps bring employees up to speed, so your new tech doesn’t just sit there collecting virtual dust.

It can be tempting to be one of the first to adopt all the latest tools. But moving too fast can lead to headaches. It takes time to figure out what software is right for your business and how to make it fit into your processes. Jumping in without a clear plan could leave you with a tool that’s more trouble than it’s worth. 

The good news is that many businesses are getting smarter about how they choose software, using reviews, testimonials, and recommendations from experts (like us) to make informed decisions.

If you’re feeling the pressure to invest in new tools, take a breath. Think about what your business really needs:

• Do you want to improve efficiency?
• Keep your business data secure?
• Help your team work better?

Whatever the reason, make sure you choose tools that are in line with your goals and that your team is ready to use.

FOMO might be driving the trend, but that doesn’t mean you have to let it control your decisions.

We can help make sure the tech you invest in pays off for your business in the long run. Get in touch.

The post FOMO is driving businesses to spend more on IT  appeared first on The Red Penguin Group.

It feels like we have a gadget for everything these days, doesn’t it?

The average office worker now carries around three devices to get through the day. Think laptops, tablets, headphones… and even multiple phones.

Technology keeps teams connected and helps us work smarter – but there’s a downside: Managing so many devices can get a little overwhelming.

What happens every time we add a new device to our daily work routine? There’s something else to charge. Another thing to carry. One more item to keep track of.

In fact, carrying around all this tech adds up to an average 4.1 kg of extra weight. That’s like carrying an air fryer to work every day!

Another issue is the mental load. Many professionals say they feel bogged down by the notifications they get across all their devices. It’s common to get dozens of notifications every day, and the constant flow of alerts can be such a distraction.

One way to get around gadget overload is to try out devices that handle many functions, like foldable phones, or hybrid laptops. This way, one device could do the same thing two or three of your devices are doing.

Another great strategy is to upgrade to a smarter system, like Windows 11.

Windows 11 makes it easier to switch between tasks, reducing the need for extra devices. With a smoother, more integrated experience, your team might not feel they need as many gadgets to stay productive.

Need help streamlining your setup? We can help walk you through the options. Get in touch.

The post How many devices do you use every workday? appeared first on The Red Penguin Group.

Public Wi-Fi is everywhere these days – cafés, airports, hotels, trains. It’s super convenient, especially for business travellers or anyone working remotely.

But what if I told you that hopping on that free Wi-Fi could expose your business data to cyber criminals? That’s the reality of using unsecured public networks.

When you connect to public Wi-Fi, you’re opening the door to scammers who know exactly how to exploit these networks. The two biggest threats you need to know about are called Man-in-the-Middle (MITM) attacks and Evil Twin attacks.

Yes, they sound like something out of a spy movie… but they’re very real and can have serious consequences for your business. 

Let’s start with Man-in-the-Middle (MITM) attacks. You’re sitting in a café, sending an email or logging in to your business bank account. You think your device is communicating directly with the Wi-Fi network, but in reality, a cyber criminal has inserted themself between you and the network. 

This “man in the middle” can see everything you’re doing – your passwords, your emails, even your credit card details. And the worst part? You probably won’t even notice it’s happening. 

Criminals use this stolen information in all sorts of ways. They might sell it to advertisers, use it to impersonate you in phishing scams (where they trick people into sharing sensitive information, like passwords or credit card details). Or even steal money from your accounts. For businesses, this could mean sensitive financial information or customer data ending up in the wrong hands. 

Now let’s talk about Evil Twin attacks. Imagine you’re in an airport and see two Wi-Fi networks: One called “Airport Free Wi-Fi” and another called “Airport Wi-Fi Secure”. They both sound legit, but one of them could be a fake network set up by cyber criminals. 

When you connect to the fake network, scammers can monitor everything you do online, just like in a MITM attack – but they can go even further. They can steal your cookies (little bits of data that websites use to remember you) and gain access to things like your login details or personal information. 

In some cases, they can even install malware (malicious software) on your device without you clicking a single thing. Scary, right? All it takes is connecting to the wrong Wi-Fi network, then your data – and your business’s security – could be compromised. 

Using public Wi-Fi doesn’t have to be a security nightmare, but you do need to be cautious. Here are some steps you can take to help keep your business protected: 

• Avoid accessing sensitive information while connected to public Wi-Fi. This includes anything involving passwords, personal data, or financial accounts. If you wouldn’t want a stranger looking over your shoulder, it’s best to save it for when you’re on a secure network. 

• Stick to websites that use HTTPS, which encrypts your data. You’ll know a site is secure if you see a padlock icon in the address bar or “https://” at the beginning of the web address. Most websites use this today.

• Consider using trusted browser extensions designed to boost your online safety. Many can block cookies, ads, and even malicious websites, reducing the risk of your information being exposed.

• Turn off auto-join on your business devices. This stops your work phone, tablet, or laptop from automatically connecting to any available network, including potentially dangerous ones. 

• Be wary of suspicious pop-ups. Scammers often use these to trick you into clicking something malicious. If a pop-up feels wrong, don’t interact with it – just close the window. 

• Enable two-factor authentication (2FA) on your business accounts whenever possible. This requires a second form of identification (like a code sent to your phone) to log you in, which makes it harder for anyone to break in even if they get hold of your password. 

• Finally, keep your software up to date. Updates often include security patches that protect your device from the latest threats. Ignoring them could leave your business devices vulnerable. 

A little caution goes a long way when it comes to keeping your business protected online. Ask yourself: Is the convenience of free Wi-Fi worth the risk of exposing my data?

If you’d like help keeping your business data protected no matter where you are, get in touch.

The post The two big threats of doing business on public Wi-Fi appeared first on The Red Penguin Group.

Still holding on to Windows 10 in your business? It’s time to start thinking about making the move to Windows 11.

Three years after its release, Windows 11 is making major headway, with its market share reaching 35.55% in October 2024. While Windows 10 still holds around 60.97% of the market, change is on the horizon – and there are some compelling reasons to consider the switch.

First, let’s talk about the big news: From 14th October, Windows 10 will no longer receive free support from Microsoft. Although this doesn’t mean Windows 10 will stop working, it will stop getting important updates, such as up-to-date protection against malicious software and cyber threats.

Microsoft will be offering extended security support for Windows 10 for an extra year, but this will cost businesses $30 (around £23) per device and could get expensive. And this is only a temporary solution.

So, why has interest in Windows 11 spiked recently?

For one, the PC market has picked up. This is partly because of the rise of “AI PCs”, which use hardware that is more capable of handling AI-based tasks. People want to make sure their devices are compatible with the latest software, including Windows 11. There’s also buzz around the rollout of “Windows Intelligence” – a possible rebrand of some Windows 11 AI features.

Upgrading to Windows 11 isn’t just about keeping up with the latest tech, though. Another reason people are moving to Windows 11 is that it offers a more streamlined and user-friendly experience. New features include customisable widgets and an improved File Explorer, helping you to get things done faster.

Another major benefit to businesses is that Windows 11 brings improved security, offering better protection against cyber threats like:

• Ransomware, where you get locked out of your files and held to ransom for its (possible) return
• Phishing attacks, where you get tricked into revealing sensitive information through things like fake emails

If you want to stick with Windows 10, Microsoft’s one-year extension could offer you a bit more time. But if you want our advice? You’d only be delaying the inevitable, while missing out on the benefits of upgrading.

We can help make the switch stress-free. Get in touch.

The post Windows 11 uptake is at an all-time high – what are you waiting for? appeared first on The Red Penguin Group.

Do you dream of never having to remember another password ever again?

That’s what Windows Hello, Microsoft’s biometric sign-in tool is all about. It helps you log in to your Windows 11 devices quickly and securely – with just a glance or a touch.

Now, Windows Hello is getting a makeover, bringing not only a new look but also enhanced security features that are perfect for busy business owners.

If you’re not familiar with Windows Hello, it lets you skip traditional passwords and sign in using:

• Facial recognition
• Your fingerprint
• Or a simple PIN

This means faster access, better security, and a lot less frustration.

Windows Hello is invaluable for businesses, allowing employees to securely access their apps and devices without the risks associated with weak or reused passwords.

The refresh will improve the design of Windows Hello, so it fits right in with the sleek, modern look of Windows 11. The whole experience will feel smoother and easier, whether you’re logging in to your computer or accessing the Microsoft Store.

Microsoft have also made it easier to use passkeys – another secure, password-free login method. With Windows Hello’s new passkey experience, you can choose your preferred sign-in method and switch effortlessly between devices.

These updates are currently in testing, but we should see a rollout soon.

Want to give Windows Hello a go? We can help, get in touch.

The post Windows Hello gets a new look and improved security appeared first on The Red Penguin Group.

If you’ve installed version 24H2 of Windows 11 for your business, you might have noticed an annoying glitch in File Explorer.

File Explorer is that familiar window you use to browse your files and folders. Normally, it’s straightforward – but some people are running into issues with the “See more” menu after downloading this update.

The menu, which is marked by three little dots, usually pops up below your mouse cursor, giving you options like “Select All” or “View Properties”.

But thanks to a recent bug, the “See more” menu is flying up to the top of the screen, often disappearing out of sight. And if you’re using File Explorer in full-screen mode, some menu options might not even be visible.

Frustrating, to say the least.

Luckily, there’s a simple workaround: Just make sure you’re running File Explorer in windowed mode where it shares the screen with other applications. To do this, click the square icon in the top-right corner (next to the “X” you’d click to close it).

You can then resize the File Explorer window, allowing you to use the “See more” menu, even if it’s still misbehaving.

The good news is that Microsoft are aware of the problem. They’re working on a fix.

Little glitches like this can be a nuisance when you and your team are trying to get things done.

Can we help you squeeze more productivity out of your applications? Get in touch.

The post Here’s how to fix that Windows 11 File Explorer glitch appeared first on The Red Penguin Group.

If you get a call claiming to be from Microsoft Teams support, think twice before doing what they ask.

There’s a new trend for scammers to pose as “help desk” staff, with the aim of tricking employees into letting them take over their devices.

This is part of a larger ransomware attack, where you’ll be denied access to your business data unless you make a hefty payment to get it back.

Recently, a notorious cyber crime group has taken this scam to a new level.

First, they’ll flood an employee’s inbox with so much spam that it becomes unusable. Then they swoop in with a phone call, pretending to be from IT support, offering to “fix” the problem.

They may ask your employee to install remote desktop software like AnyDesk or use built-in tools like Windows Quick Assist. Once they have access, they can move around your network, collect sensitive data, and launch ransomware on your devices.

Be warned – they don’t only reach out over the phone. They’ve also started setting up Teams accounts to make employees think they’re part of IT support.

They do this by choosing usernames like “Help Desk” and using fake Microsoft tenant domains such as “securityadminhelper.onmicrosoft .com”. Then they send one-to-one messages to employees, saying they need access to their device.

Ransomware attacks are serious business. Along with locking you out of your data, they can also shut down your operations, disrupt customer service, and potentially leak confidential information.

Recovering from a ransomware attack can be expensive, both in terms of paying the ransom and dealing with the aftermath. It can cause loss of revenue, damage your reputation, and it could even have legal consequences.

Make your team aware of this scam and encourage everyone to be cautious with any unsolicited support calls or Teams chats. And make sure everyone knows to check with your actual IT department first, if someone is asking to install software or gain access.

Also, if you use Microsoft Teams in your business, make sure it’s set up securely. Only allow external chats from trusted domains, and make sure chat logging is enabled.

If you want extra help safeguarding your setup, we can do that. Get in touch.

The post Beware that “support call” – it could be a ransomware scam appeared first on The Red Penguin Group.

Email has become an essential tool for any successful business, but as the saying goes, “with great power comes great responsibility”.

As a business owner, it’s your responsibility to make sure your emails are secure. It’s one of the key ways to stop your business data falling into the wrong hands.

Business Email Compromise (or BEC) is a growing threat. And if you become a target, it could cost you – big time.

So, what exactly is a BEC attack?

In simple terms, it’s where scammers pose as people high up in the business, like CEOs, executives, and IT staff. The goal is to trick your employees into sharing sensitive information or sending money. Research shows that nearly 90% of BEC attacks are set up this way.

It’s easy to see how someone might quickly respond without a second thought, especially when they trust the sender.

BEC attacks have spiked dramatically this year, especially over the third quarter. Researchers have analysed 1.8 billion emails worldwide, discovering a shocking 208 million malicious emails among them. And of these malicious emails, more than half (58%) were BEC attempts.

The figures make it clear: BEC scams are now the biggest email threat to businesses.

Another thing worth noting? Most BEC scams target employees lower in the business, who might be less likely to question authority or be less aware of cyber threats.

Although BEC attacks are common, it’s also important to remember that scammers still use other methods too. This includes commercial spam and phishing attacks, which are designed to trick people into sharing personal information, like login details.

In fact, the combined effect of these types of scams now overshadows traditional ransomware and malware attacks.

Luckily, it isn’t complicated or expensive to protect your business.

Simply make sure that all members of your team are trained to think twice about every email they receive.

If an email asks for sensitive information or a financial transaction – especially if it feels urgent – your employees should know to stop and check with someone before they action anything.

If you need help making sure your business is secure, get in touch.

The post Security alert: Attacks on business email accounts are surging appeared first on The Red Penguin Group.